Flexcon's Privacy Policy

Last Updated: July 2026

This Privacy Policy ("Privacy Policy") describes how Flexcon Industries ("Flexcon," "Flexcon Industries," "we," "us" or "our") handles personal information, including information processed through our web site (www.flexconind.com), and any related services or products that post a link to this Privacy Policy (collectively, referred to herein as the "Services").

ANY INFORMATION ABOUT YOU COLLECTED ON OUR WEB SITE IS SUBJECT TO THIS PRIVACY POLICY. BY DISCLOSING THE INFORMATION TO US, YOU AGREE TO THE TERMS OF THE POLICY.

We are a business-to-business (B2B) company, meaning our customers are businesses and not consumers. Flexcon Industries recognizes the importance of protecting the privacy of our customers and visitors to our web site while permitting us to conduct legitimate business by providing services and information of interest to our customers and visitors.

COLLECTION OF PERSONAL INFORMATION

We will collect certain personal information when you register for our services or purchase our products.

Information You Provide to Us:

  • Contact Information. During registration we will ask you to set up a username and password to establish secure access to your personal information. We will also ask you for your name, address, phone number, and email address. Providing your contact information at registration allows you to: buy items without having to re-enter your personal information every time you purchase a product and view your purchases from Flexcon Industries 24 hours a day, seven days a week.
  • Payment Information. When you purchase a product on the Services, we ask you for your name, billing address, shipping address (if different from billing address), phone number, email address, and payment information. Your payment information is used to complete and verify your transaction, and your email address allows us to contact you regarding the receipt, completion, and shipping of your transaction and product.
  • Customer Support Information. Information or inquiries you submit to us via email or other customer support channels.

From time to time, we may also collect additional information through the Services, such as in connection with special offers, contests, or other promotions.

Information Automatically Collected:

  • Device Information. Device type, operating system information, time zone setting, IP address (including information about the location of the device derived from your IP address).
  • Internet and Network Activity. Browser type, IP address, pages visited, referring URLs, time on site, as well as information about how you interact with our web site, including usage patterns, and chat logs.
  • Usage Information. Information about how you use our Services, such as the dates and times of access, browsing history, search, and other information about how you use the Services.
  • Cookies and Related Technologies. We and our service providers may use Cookies (as defined below) to manage the Services and to collect information about you and your use of the Services. These technologies help us to recognize you, customize or personalize your experience, analyze the use of our Services and to make them more useful to you. For more information about how we use these Cookies and similar technologies, and your opt-out options, please see the Cookies and Related Technologies section below.

De-Identified Data

We may process personal information in an aggregated or de-identified form to analyze the effectiveness of our Services, conduct research, or better understand how customers use the Services.

Aggregated or de-identified data cannot reasonably be linked to an identified or identifiable individual. We maintain and use de-identified data without attempting to re-identify it, except as permitted by law to determine whether the de-identification process is functioning properly.

SOURCES OF INFORMATION

We collect personal information from the following sources:

  • Directly From You. We collect information directly from you, when you communicate or interact with the Services, or reach out for support or to receive emails from us.
  • Automatically through Cookies and Related Technologies. When you visit the Services, we automatically collect information through cookies and similar tracking technologies. This information helps us understand how visitors use our web site and improve our Services. For more information, please see the section below.

HOW WE USE YOUR INFORMATION

We use personal information collected for the following purposes:

  • To Provide the Services and Fulfill Your Requests. We use your information to provide and maintain the Services, such as answering your questions; to process and fulfill your orders and requests, including billing and shipping; to communicate with you about our products and services; to respond to your inquiries; and for other customer service, business administration and troubleshooting purposes.
  • To Improve the Services. We use your information to understand and analyze our customers and how you use our Services, to improve and enhance the Services, and to develop new products, services, features, and functionality.
  • To Communicate with You. To send important updates, support, and promotional information, including information relevant to the products you've purchased, or the Services provided as well as information about related products and services.
  • For Marketing and Promotional Purposes. We may use your information to send you marketing, newsletters, updates, and to communicate with you about new products or services. We may also use your personal information to improve our marketing and promotional efforts. Where required by applicable law, we will obtain your prior consent before using your personal information for marketing and promotional purposes.
  • To Comply with Legal Obligations and Resolve Disputes. We may use your information where we believe necessary to comply with our legal, governmental, or institutional obligations or to exercise or defend our rights or the rights of a third party, including complying with law enforcement or government authority requests and participating in compliance audits. We may also use your information to investigate and resolve disputes and investigate and resolve security issues.
  • To Protect You, Us, and Others. We may use your information where we believe necessary to investigate, prevent, or take action regarding suspected or actual illegal activities, detect or prevent fraud or abuse, or situations involving potential threats to the safety of any person or to otherwise protect us, you, and other users. We may use your information to enforce this Privacy Policy, our Terms of Service, protect the integrity of the Services, or to comply with the law.

DISCLOSURE OF PERSONAL INFORMATION

We share your personal information in the following cases:

  • Affiliates. We may disclose information to our affiliates in connection with any of the uses of your personal information set out in this Privacy Policy. Also, where we are permitted to do so under applicable law, we may disclose personal information to other companies in our family of companies so that they can contact you about other services we provide.
  • Service Providers. We disclose information, including all categories of personal information, with entities that process information on our behalf. Service providers assist us with services such as data analytics, website hosting, and technical support. We contractually prohibit our service providers from retaining, using, or disclosing information about you for any purpose other than performing the services for us or if otherwise permitted by applicable law. We may permit them to use information that does not identify you (including information that has been aggregated or de-identified) for any purpose except as prohibited by applicable law.
  • Legal Compliance. If required by law or in response to valid legal requests, such as subpoenas or other government demands, we may disclose your data to authorities.
  • Business Transfers. In the event of a merger, acquisition, reorganization, or similar transaction involving our organization, your personal information may be transferred to the successor organization.
  • With Your Consent. We may otherwise disclose your personal information when you give us permission or direct us to disclose your information, including as part of the Services.

COOKIES AND RELATED TECHNOLOGIES

The Services use automatic data collection technology and other services such as "cookies" to recognize you and your access privileges on our site, as well as to trace site usage. A cookie is a piece of information that is sent to your browser from a web site and stored on your computer's storage device. Each time you return to the Services, we can identify you as a previous or registered customer. Cookies also enable us to measure our site traffic, including the number of repeats versus new visitors, the time users spend online, and their navigation behavior. Collecting this information allows us to make changes that improve our Services.

When you use the Services, these technologies may record and collect personal information, such as information that identifies your computer, tracks your use of our website and collects certain information about you and your surfing habits. This information may include information that identifies your device, IP address, browser type and language preferences, and information about referring and exit pages and URLs, keywords, date and time, what sections of a website you visit, and other similar information concerning your use. This information is used for the purposes mentioned above and to help us serve you better by improving the design of the Services. We also use the technologies mentioned above to improve functionality of the Services and your experience.

We may use Google Analytics or other service providers for analytics services. These analytics services may use cookies, pixels or other tracking technologies. Information generated by these services (e.g., your IP address and other usage information) may be transmitted to and stored by these providers and these providers may use this information for purposes such as evaluating your use of the Services and providing other services relating to the Services activity and other Internet usage. You may exercise choices regarding the use of tracking technologies from Google Analytics by going to https://tools.google.com/dlpage/gaoptout or downloading the Google Analytics Opt-out Browser Add-on.

YOUR PRIVACY RIGHTS

If you are a California customer, we provide the following rights to you regarding your personal information:

  • Right to Access. You may request confirmation of whether we process your personal information and access to such information.
  • Right to Know. You may request what information we collect and disclose about you.
  • Right to Correct. You may request that we correct inaccuracies in your personal information.
  • Right to Delete. You may request that we delete personal information we have collected from or about you.

We do not sell or share your personal information as those terms are defined under the California Consumer Privacy Act.

How to Exercise Your Rights. To exercise your privacy rights, please email us at info@flexconind.com.

Verification. We may need to verify your identity before fulfilling your request. We will use reasonable methods to verify that the person making the request is the person about whom we have collected data.

Authorized Agents. You may designate an authorized agent to submit a request on your behalf. We may require the authorized agent to demonstrate authority to act on your behalf.

Nondiscrimination. We will not discriminate against you for exercising any of your privacy rights under applicable law, including by denying goods or services, charging different prices or rates, or providing a different level of quality of goods or services.

DATA SECURITY

Flexcon Industries takes reasonable steps to protect your personal information from unauthorized access, alteration, or disclosure. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we implement and maintain reasonable physical, technical, and administrative procedures to safeguard and secure information collected. Nevertheless, transmission via the Internet is not completely secure and we cannot guarantee the security of information about you. While no security system is perfect, we strive to maintain robust protections to safeguard your privacy.

DATA RETENTION

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. To determine the appropriate retention period, we consider various criteria, including whether the personal information continues to be necessary to provide our Services; the amount, nature, and sensitivity of the personal information; the potential risk of harm to consumers from unauthorized use or disclosure; whether the information is needed for dispute resolution, enforcement, or legal defense; and the purposes for which we collected the personal information. Except as otherwise permitted or required by law, if personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.

UPDATES

This Privacy Policy may be updated periodically. We will notify users of significant changes by updating the "Last Updated" date above. If we make changes, we will notify you by revising the "Last Updated" date at the top of this Privacy Policy. If we make material changes, we will provide you with additional notice (such as adding a statement to our homepage or sending you an email notification), and in some cases you may have the right to withdraw your consent to further processing.

CONTACT US

Questions regarding this Privacy Policy should be directed to Flexcon Industries by emailing info@flexconind.com.